Interactive Teller best practices
Browse a selection of best practices for using your Interactive Teller solution.
Video Teller Station Set Up: Guidance on setting up Video Teller station and example pics.
Hiring: Guidance on choosing a candidate and interviewing.
Concierge/User Assistance: How should you provide user assistance?
Solution Testing: How to prepare for the testing phase and checklist on what is required.
Consumer Messaging: FAQs and talking points to create and have handy for customer/member interaction.
Scripting: Guidance on using scripting.
Training: Guidance on suggested documentation and training.
Marketing: Guidance on how to communicate to employees and customers and increase customer adoption.
Remote Work from Home: Guidance for remote teller station set up for tellers working from home.