These dashboards provide insights into the historical operational performance. Historical reports are considered all reports from any reporting period that ends on the previous day at midnight GMT and going back from there. The amount of history is determined by the length of time service has been enabled for the customer and the contract agreement.
The key components of the reporting are:
- Incident Reporting: Incident volume by categories, status, trends etc.
- SLA management reporting: service desk Incident resolution and Telephony SLAs (Service Desk Contracts only)