From the Home page, Operations 360 provides a simple, near real-time view into all open service desk incidents by:
- Duration of Incident
- Assigned group
- Top incident volume stores
A user can also quickly drill-down to the full incident details.
Field Service Request View
The customer can benefit from the following Field Service Request views:
- Open by type
- Open by severity
- Count by age
The user can view all Field Service Requests, or can look up a specific request, lane/id, city, status, severity.