Performing a refund
Perform a refund to offset a transaction for a closed check which was ordered incorrectly or when a guest asks for the refund.
- Refunds can be made to any supported tender type.
- Refund mode is only active for a new check.
- Refund cannot be performed for a pending or closed checks.
- Refunds are not tied to an original sale transaction.
Follow these steps to perform a refund at the point of sale:
Log in to POS.
Tap Point of Sale.
Tap the hamburger menu icon to display the slide out menu. Tap Refund Mode. The order entry screen appears and refund appears across the guest check screen.
Add the items to refund.
Tap Refund. The 'tender' screen appears.
Tap the desired payment type and proceed as prompted. Since refunds are not related to original sale transactions, you can issue the refund to any supported form of payment.
Note: If you exceed the maximum refund amount limit, the below message appears letting you know you have exceeded the refund limit, followed by the supervisor approval screen.
The supervisor enters their PIN and clicks Override to override the refund amount limit.
Tap Close to close the ticket.
Please allow time for the "Performing a Refund in Aloha Cloud" video to load.
Looking for resources or help with Silver? Click here.