Understanding the online ordering flow
When you use online ordering with Aloha Cloud you are able to reach more customers and better serve your current customers. Aloha Cloud provides an application programming interface (API), which a third-party online ordering system uses to submit orders to your host. The Back Office manages the online orders by sending them to the takeout and delivery queue of the Point-of-Sale (POS) application. When the online order arrives at the POS application, the system prints a kitchen chit with the order details. You finalize your online orders from the phone/drive thru as you would a normal takeout and delivery order.
The following provides a general overview of the flow of an online order:
Understanding the online user employee
When the host receives an online order from the online ordering system, then the host assigns the order to the ' Online User' employee, which is a virtual employee. The system automatically creates the ' Online User' employee, and this virtual employee does not appear in your employee list. Additionally, the system initially assigns the financial responsibility for the online order to the Online User employee; however, when an actual employee closes the guest check of the online order, the system assigns the financial responsibility to that employee.
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