Voiding a guest check
Use the Void Ticket function to void an entire guest check that has already been ordered (sent to the kitchen). The POS recognizes the term Void Ticket once a guest check is sent to the kitchen or it has been paid. If a guest check is not paid or sent to the kitchen, it is considered a deleted ticket.
Log in to the POS.
Open the guest check you wish to void.
From the ticket entry screen, tap Options > Void Ticket. The Select Void Reason Code screen appears.
Enter a void reason code and tap search icon to find the pre-defined reason code.
Select a reason code from the list.
Tap Done to void an item and to return to the ticket entry screen.
Looking for resources or help with Silver? Click here.