We offer the following troubleshooting information for the Alerts feature.
Alert did not send to a printer or terminal
When you configure an alert, you assign each alert a unique identifier or name and the information or conditions that must exist for the system to generate the alert. Each alert is also assigned a subscriber, which is the application or device receiving the alert. For the Aloha POS subscriber, the system generates and exports an alert configuration file called AlertEngine.xml to the IBERDIR Data folder. When the Aloha POS system starts, the Alert Engine, a service running on a local account, reads the AlertEngine.xml file and monitors for the conditions found therein.
When the Alert Engine service detects that a condition is met, it generates and sends an alert to the subscriber designated in the alert configuration. For the Aloha POS, alert indicators appear on the FOH terminals on the floating logo screen. Alerts also appear when an employee for whom the alert is intended logs in to the FOH. The employee navigates to the alert selection screen and can choose to view or print the alert message. Afterward, the employee can dismiss the alert or let the POS dismiss the alert for them during the next EOD process. A custom alert that is sent to a printer requires no dismissal from an employee.
Return to the main Alerts page.