Troubleshooting Auto-Detect Card Type
The following troubleshooting tips help you with problems you may encounter when using auto-detection of card type in Aloha Quick Service.
RFID or MSR device did not accept card data
If the RFID or MSR device did not accept the card data, one of the following might be the problem:
- The RFID or MSR device is not functioning or is configured incorrectly.
- The POS system is not configured to automatically detect card types. To correct this, select Maintenance > Business > Store > Store Settings tab > User Interface group and select ‘Automatically detect card swipe.’ For a ‘Slide and Go’ environment, clear this option.
- The guest or the cashier tried to slide or tap a payment card when the guest check is not active in the guest check window.
Payment begins processing before I am ready
If the system begins connecting to the processor during mid-order when the guest slides or taps their payment card on a customer-facing payment device, then troubleshoot the following based on the solution you are implementing:
- Environment 1: This is not an issue.
- Environment 2: The action you configured for ordered and unordered items is not configured properly. To correct this, select Maintenance > Business > Store > Store Settings tab > User Interface group and select ‘Hold for Payment’ from the ‘Prompt for ordered Items’ and ‘Prompt for unordered Items’ drop-down lists.
- Environment 3: This is not the desired behavior for a ‘Slide and Go’ environment. To correct this, select Maintenance > Business > Store > Store Settings tab > User Interface group and clear ‘Automatically detect card swipe.’
Another tip you can use is to select ‘Always display tender screen on card swipe’ for each tender. This enables the tender screen to appear and requires you to approve the amount, safeguarding against any transactions being processed too early and preventing multiple transaction fees from occurring.
Default order mode did not apply to unordered items
If the system cannot determine the order mode to apply when the guest uses their card, then a default order mode is not configured. To correct this, you must select either Maintenance > System Settings > Order Entry Queue and an order mode from the ‘Order mode’ drop down list or select ‘Maintenance > Hardware > Terminals and an order mode from the ‘Order mode’ drop down list.
Card data was captured with the wrong check
This tip relates only to Environment 2. If the card data is captured for the wrong check, such as when the guest taps their card while the cashier is working with another check, the guest can tap their card again for the correct check. The system will delete the previous instance and use the new instance of the captured card data.
Return to the main Auto-Detect Card Type page.