Troubleshooting Drawer Reconciliation
The following troubleshooting scenarios may occur when using the Drawer Reconciliation feature:
Cannot reconcile after end-of-day runs
If the End-of-Day occurs before you complete a reconciliation, the EOD function deletes the existence of the reconciliation. The checkout will remain as is, and you are not able to perform the reconciliation.
Double-posting of deposits appear with transferred reconciled amounts
If double-posting of deposits appear in the system when you enable the system to automatically transfer reconciled amounts as a deposit, then you are using the Drawer Reconciliation feature and the Employee Reconciliation feature. This is an incorrect configuration. Disable one of the reconciliation features and use only one.
Return to the main Drawer Reconciliation page.