Custom EDC Response Messages
Select Maintenance > Messaging > Custom EDC Response Messages to access this function.
When an electronic payment declines, an error message appears on the front-of-house (FOH) terminal. Each processor sends a unique set of error messages; the wording of which may confuse employees. Due to the difference between the processors and the messages they provide, it is difficult for restaurants to effectively train their employees.
Use this function to define additional text to appear when the original electronic payment error message fails to instruct the employee on what steps to take to assist the guest. We recommend you contact your processors and obtain a complete list of all possible electronic payment decline error messages; the system reads the existing key phrase of the processor error message, and displays additional text that you provide, giving guidance to your employees when an error message appears. Your text also appears in the guest check window.
Tip: You must select ‘Uses Electronic Draft Capture’ in Maintenance > Business > Installed Products to view this function.
Custom EDC Response Message tab
Use the Custom EDC Response Message tab to create and identify the custom EDC response record. For Aloha Manager users, there is only one custom EDC response record. If you are a CFC user, it is possible to create multiple custom EDC response records.
Group Bar: Identification
Name — Identifies the custom EDC response record. The default text is ‘Custom EDC Response Messages.’
Click Add for each existing key phrase obtained from your processor that requires additional explanation.
Group Bar: Key phrases
Existing key phrase — Contains the decline message obtained from the processor. For example, ‘Sys Error-Call 197.”
Additional text to display line 1 — Allows you to add more descriptive text to explain the message response obtained from the processor. For example, ‘Bad swipe or bad mag reader.’
Additional text display line 2 — Allows you to add even more descriptive text to explain the message response obtained from the processor, if necessary. For example, ‘Try again.’
Additional text to display line 3 — Allows you to add even more descriptive text to explain the message response obtained from the processor, if necessary. For example, ‘Contact your manager.’