Select Maintenance > Menu > Item Routing to access this function.
Use the Item Routing function to assign priorities to items and reroute printers and video monitors by item.
Tip: Unless you use NCR Aloha Configuration Center (CFC) as your management tool, you can configure only the global default record for this function. You configure routing for all items and maintain that routing in this global record. Refer to Chapter 1: About CFC for further information.
Item Routing tab
Use the Item Routing tab to specify, item by item, the printers and video groups that receive each item once you bump an order from the order entry screen on the FOH.
Group Bar: Settings
Name — Identifies the global default record. This option, by default, is read only.
Group Bar: Routing assignment
Use the >> and << arrows to move items between the ‘Available’ list and the ‘Included’ list. The column headings that appear in the ‘Available’ list are as follows:
Number — Indicates the item number. This option is read-only.
Name — Identifies the item. This option is read-only.
Additional column headings that appear in the ‘Included’ list are as follows:
Printer group — Indicates the specific printer or group of printers to which the Aloha POS system routes the item when you order it on the FOH system.
Note: Multiple, related options also control how an item prints. See the Chit Printing group located on the Store Settings tab in Maintenance > Business > Store.
Video group — Indicates the specific video screen or group of video screens to which the Aloha POS system routes the item when you order it on the FOH system.
Note: Multiple, related options also control how an item appears. See the Video Group tab located in Maintenance > Hardware > Video Groups.
Priority — Specifies the order in which items print on the kitchen chit and appear in the video cell. A valid range is from 1 to 255, with an item assigned a priority of 1 appearing above an item assigned a priority of 255. For example, you might assign a priority of 1 to your appetizers so that they appear before your entrées, which you assign a priority of 255, to ensure the kitchen knows to cook the appetizer items before the entrées. This option is only available for the Standard item type. Related Options: To sort items printed on a chit based on their priority, access Maintenance > Business > Store > Store Settings tab > Chit Printing group and select ‘Sort items by priority’ under the ‘Kitchen Chit > Content’ group bar.