Routing Level (QS only)
Select Maintenance > System Settings > Routing Level to access this function.
Use the Routing Level function to control video group routing for items waiting in an order queue. You can change video group assignments to reroute where pending orders appear on screen from one area of the restaurant to another, such as from Video Group 1 to Video Group 3.
Note: Routing assignments specified using the Routing Level function override any other routing assignments in the system.
Tip: Remember to specify queue, source video group, and destination video group on the same line for each routing assignment. If one of these three elements is missing for a given assignment, the system will not reroute the queue, as intended.
Routing Level tab
Use the Routing Level tab to identify the routing level.
Group Bar: Settings
Name — Identifies the routing level. Use names indicative of the level of business under which the routing level is appropriate, such as slow, off-peak, and more. Type a maximum of 20 characters.
The Reroute tab enables you to reassign video group routing destinations for items in a specific queue, such as Walk-In Queue, Call-In Queue, and more.
Group Bar: Reroute
Order queue — Identifies the queue to route from one video group to another.
Reroutes from video group — Specifies the video group currently assigned to the selected order queue.
Reroutes to video group — Specifies the destination video group to which to reroute the selected order queue.