Store > Store Settings tab > Delivery group
Select Maintenance > Business > Store to access the Store function. The Store function enables you to configure default system settings for your store. The system automatically creates a store record during the system installation/import process and the function separates options in this record into groups, based on the area of the Aloha POS system affected by your selections. Select the Delivery group located at the bottom of the screen.
Use the Delivery group to establish delivery order types and policies for operations that offer delivery service. This group appears only if you are licensed to use the Delivery/Frequent Buyer (D/FB) program to track sales history for customers. D/FB also provides the ability to set up different programs to reward the guest, and encourages guests to buy more frequently with the use of coupons and bonus plans.
Reference: Refer to the Delivery Frequent Buyer Implementation Guide for more information on configuring and using delivery.
You can define the following:
- Requirements for using Delivery, such as the maximum delivery fee, self-assigned orders, and the number of caller ID lines.
- Requirements, such as defaulting to the last order, printing an itinerary, and changing the font used in the customer selection screen and the Delivery screen.
- Order modes to associate with delivery, discounts, and petty cash accounts for driver cash account posting.
Group Bar: Setup
Enable Frequent Buyer (TS only) — Enables support for the Frequent Buyer program and causes the Customer button to appear on the tender screen.
Select percent-off coupon for Frequent Buyer reward (TS only) — Specifies a percentage discount to apply to delivery orders, frequent-buyer bonuses, or both. Required Options: You must select ‘Enable Frequent Buyer’ to enable this option.
Select dollar-off coupon for Frequent Buyer reward (TS only) — Designates a specific dollar amount discount to apply to delivery orders, frequent-buyer bonuses, or both. Required Options: You must select ‘Enable Frequent Buyer’ to enable this option.
Enable Aloha Delivery — Enables the Aloha Delivery program for use in the restaurant.
Delivery order queue (TS only) — Specifies the default queue, or part of the restaurant, in which delivery orders originate.
Display on-screen keyboard — Displays a keyboard on the customer lookup and information screens when the Aloha system accesses the Delivery/Frequent Buyer program. You must select this option if the terminal does not have an external keyboard. Required Options: You must select ‘Enable Frequent Buyer’ or ‘Enable Aloha Delivery’ to enable this option.
Default look-up method — Specifies the criteria the system uses to search for a customer already in the database. Select from Phone Number, Last Name, Company Name, or Card Number.
Default to last order placed by customer — Causes the system to open a new order, with the same order last placed by the customer. The customer lookup process must occur before opening a new order, for this to work.
Naming method for delivery orders — Determines the term the system uses to name the order on the guest check. Valid options are Default, Phone, or Name. If you select Default, the system uses the term defined in ‘Default look-up method’ to name the order.
Dine in order type (TS only) — Specifies the order as one intended for consumption on the restaurant premises.
Delivery order type (TS only) — Specifies the order as one for delivery to a customer at their location.
Call in order type (TS only) — Specifies the order as one originating from a customer who called on the telephone to place an order to be picked up later.
Walk in order type (TS only) — Specifies the order as one originating from a customer who entered the restaurant and placed the order in person, to wait for and pick up.
Delivery order mode — Specifies the order mode for an order to be delivered to the customer at their location.
Call-in order mode — Specifies the order mode for an order originating from a customer who called on the telephone to place an order to be picked up later.
Walk-in order mode — Specifies the order mode for an order originating from a customer who entered the restaurant and placed the order in person, to wait for and pick up.
Default promise time in minutes (TS only) — Establishes the amount of time, in minutes, in which the delivery must be made before the program marks it as past due.
Maximum delivery fee — Establishes the maximum amount the restaurant charges to deliver orders.
Maximum number of orders a driver can self-assign — Determines the maximum number of orders drivers can assign to themselves at one time. Required Options: You must access Maintenance > Labor > Jobcodes > Order Entry tab and select ‘Can assign orders to self’ under the ‘Delivery’ group bar and assign the job code to the employee.
Allow delivery orders to be transferred to a server (TS only) — Enables transfers of delivery orders to non-delivery servers in the restaurant. If cleared, the program disallows this type of order transfer.
Number of caller ID lines — Specifies the number of Caller ID buttons that appear on the Customer Lookup screen. Use this feature to insert one button for each Caller ID line installed in the restaurant that is connected to the system.
Number of checks to print upon order (TS only) — Defines the number of receipts that print for the customer when you place the order. This receipt includes the delivery order.
Number of driver assignment receipts (TS only) — Defines the number of assignment receipts that print. The assignment receipt accompanies the driver, and contains the customer name, address, telephone number, or other information to help the driver with the delivery.
Number of two part receipts (TS only) — Defines the number of two-part checks the system prints. Required Options: You must access Maintenance > Business > Store > Store Settings tab > Check Printing group and select ‘Print two-part checks’ under the ‘Two Part Checks’ group bar to use this option.
Number of post receipts (TS only) — Specifies the number of internal-use receipts printed for each order, after the driver checks in from making deliveries.
Post delivery receipt printer — Specifies the printer upon which Aloha prints post-delivery receipts.
Print check when transferred to driver — Causes the system to print the guest check to give to the customer, when the dispatcher transfers the order to a driver.
Print itinerary of driver orders upon sign-out — Causes Aloha to print the driver itinerary for each order, as they sign out of Aloha to make assigned deliveries.
Require driver to perform cash-in upon sign-in — Requires drivers to turn in store-owned cash upon signing back in from completing deliveries.
Driver cash in account — Specifies the account to which the program credits cash returned from delivery orders.
Driver cash out account — Specifies the account from which the program deducts cash disbursed to drivers for making change while making deliveries.
Automatically close orders to cash upon driver sign-in — Causes delivery orders to close to cash immediately, when a driver signs in after making deliveries. If cleared, you must close delivery orders as normal. Related Options: Selecting this option enables ‘Cash tender.’
Cash tender — Specifies the tender option available to the delivery driver for cash transactions. We recommend you select ‘Exact’ so the Aloha POS system will require the exact amount of cash for cash transactions when the driver signs-in. Required Options: You must select ‘Automatically close orders to cash upon driver sign-in’ to enable this option.
Print detailed delivery order information on checkout — Adds specific optional information about delivery orders to the driver checkout, such as gate codes for apartments complexes.
Delivery queue uses seats (TS only) — Specifies the default queue, or part of the restaurant, in which delivery orders originate.
Group Bar: Display Options
Customer Selection screen font size — Determines the size of letters the system uses to show customer names on the Select Customer screen, resulting from a search in the delivery database.
Manage Orders screen font size — Determines the size of letters the system uses to show orders and order status on screens that show lists of delivery orders.
Group Bar: External Application
Allow user to launch external application — Enables the Aloha system to launch a third-party program, such as opening an external accounting program.
External application button text — Specifies the text to appear on the external application program button. Use the ‘\n’ string to break the button text into multiple lines, as required. For example, type ‘Top\nBottom,’ to get these two words to appear on two separate lines on the button, with the first word above the second word.
Windows path — Specifies the drive letter and path to the specific program file that launches the third-party program, including the program name, and any required command-line arguments. Use double-quotes to enclose the contents of this text box, if necessary, to facilitate the operation of the program.
Pass customer ID to application — Causes the Aloha system to pass customer ID information to the third-party program. Use this feature, if required by the third-party program.