Select Maintenance > System Settings > Void Reasons to access this function.
Use the Void Reasons function to define a list of reasons you can void an item from the FOH, for auditing and reporting purposes. You can configure each void reason to affect or not affect inventory within the Aloha system.
When an employee attempts to delete an item sent to the kitchen from a guest check, the system requires a reason for the deletion. If ‘Void items’ is selected for the access level to which you assign an employee, that employee can enter their password at the ‘Enter manager password’ prompt, select a reason for the void, and complete the transaction. Without that access, a manager must complete the transaction. If ‘Allow to void own items’ is selected for the job code under which an employee clocks in, no password message or void reason appears.
Tip: If an employee is assigned to a job code with ‘Allow to void own items’ selected, the Void Report indicates ‘Void Reason UNKNOWN.’
Void Reason tab
Use the Void Reason tab to define basic information about why you must perform a void.
Group Bar: Settings
Description — Identifies the void reason. Make the name descriptive for ease of reference. Type a maximum of 15 characters.
Return voided items back to inventory — Used to determine whether the void reason affects inventory. Void reasons that affect inventory add the item back into inventory and allow the item to be sold again. Void reasons that do not affect inventory do not change the inventory count or item availability. Related Options: To set a time limit to void items, access Maintenance > Business > Store > Store Settings tab > Security group and select ‘Limit the time that items can be voided after ordering’ and specify a time interval in ‘Number of minutes’ under the ‘Restrictions’ group bar. After the specified time expires, the system no longer accepts a void for a given order.
For Aloha Connect Use Only — Specifies this void reason is only used for an application that communicates using Aloha Connect. Use this for applications such as Aloha Takeout Delivery (ATOD).
Do Not Report — Indicates this void reason does not appear on the BOH Audit report or BOH Voids report. Use this option for voids in other applications such as Aloha Takeout Delivery (ATOD). Required Options: You must select ‘For Aloha Connect Use Only’ to enable this option.