About Takeout Settings
Select Maintenance > Takeout Configuration > Takeout Settings to access this function and configure ATO settings for your operating environment.
Use the Takeout tab to establish your POS type, the ATO order entry queue, and define the cash accounts you use to account for cash transactions between delivery drivers and the store.
Use the Order Modes tab to identify order types offered at your operation and how they link to the POS order modes.
Use the Customer Information tab to determine how the system searches and maintains customer and house account information.
Use the Deposits tab to enable the Deposits feature, and specify how ATO and the Aloha POS interact to make use of it.
Use the Tenders tab to associate Aloha POS tenders to ATO. Once added to the list, you can accept these tenders as a form of payment when closing a check, storing a credit card payment, or applying a payment to a deposit, from within Aloha Takeout. Use tenders in ATO as follows:
Use the Printing tab to control the printing of certain information for the benefit of drivers, other store employees, and the customer. These options enhance communication among employees within the store and between the store and customers.
Use the Options tab to enable major features in ATO, such as Mapping, Paging, and more.
Use the Check In Summary tab to define the queue to which to release orders when using a mobile check-in solution, and the desired check in behavior, such as whether to display an alert and on which terminals the alert is to appear.
Use the Order Scheduling tab to limit the number of delivery orders or to-go items accepted for a defined time segment. This allows operations to accept only a number of future orders that is appropriate for the expected number of driver and kitchen resources. This limitation can reduce the number of customer complaints received as a result of over-committed driver resources and sub-standard food quality. The system manages the available time segments across multiple terminals on a first-come first-serve basis. You can make the schedule complex or simple, according to your business needs.
Use the Barcode Scanners tab to enable USB bar code readers. Currently, only one reader of this type has been tested by NCR Hospitality, the Symbol LS-2208, which makes the reader available for purchase through normal channels. Other USB readers may, in fact, work with ATO and the Aloha POS system, but no others have been tested.
Use the Panel Options tab to define and refine the order flow process, as controlled with user interface elements. Using the tabs available under Panel Options, you define the order mode buttons that appear when you enter a new order and the action buttons that appear on the right side of ATO screens you access from the navigation bar, such as the Look Up, Pick Up and Dispatch screens. You also define the columns to appear on certain screens, such as when you look up a customer or enter a new guest account, and the information to appear on the Dashboard Settings screen.
Use the Delivery Fees tab to enable and support the delivery fees feature. Use these options to select and configure fees you want to add to delivery orders, based on several different criteria. Multiple delivery fee calculations may be enabled (stacked) to meet operational needs. Delivery fees are calculated by ATO based on the defined configuration and passed to the POS as order mode charges. ATO also 'locks' delivery fees to prevent the POS from overriding a delivery fee. Touch Delivery Fee on the Dispatch or Driver screen to adjust or remove a system calculated delivery fee.
Use the Phone Numbers tab to define phone number formats for U.S. and non-U.S.implementations. Phone number functionality is flexible and supports multiple formats at a site. You can also apply regional settings for installations where the majority of the customers for a site have the same area code.
Use the Diagnostics tab to enable debug functionality for troubleshooting an Aloha Takeout site.
Use the Connected Payments Integration Configuration tab to configure the integration between Aloha Takeout and Connected Payments.
Use the Custom Settings tab to define values that are written to the AlohaToGoConfig.xml, but do not contain options in the CFC user interface. These are dormant, customer specific, or pre-release options. You may add, edit, or remove custom settings on this tab. In most cases, you need to work with the NCR, Inc. team to determine the XPath, Element Name, and Element Value for the custom setting.