Reviewing site orders
Click Orders in the navigation pane to access the Order Review function and review all orders that consumers place through your off-premise channels. Currently, you can search by phone number or email address to locate a specific order. You can also drill down to a specific order to view additional details and the consumer who placed the order.
Note: The information in the Review Orders pane is the same as in the Review function in Web Admin.
To review an order for a site:
Click Orders in the navigation pane to open the Order Review screen.
Select an order from the list. A flyout window appears from the right side.
Type the phone number or email address in the 'search' box to search for an order.
Click the DETAILS tab to view how the order was placed, paid, and the status, the CONFIRMATION tab to view the contents and pricing of the order, and the CUSTOMER tab to view the name, email, phone number, and loyalty information of the consumer.
Click the X located in the top right corner or VIEW ALL located in the CUSTOMER tab to return to the list of orders.
Continue to "Integrating Digital Ordering/Engage Mobile and Consumer Marketing" to learn how to log in to the portal, control online order acceptance, and more.