Clearing a guest ticket
In some cases, an employee may be required to clear a sale to start a new ticket. Employees must have 'Void Ticket' user role permissions on the POS to clear a ticket. Use the 'Clear Ticket' function to void/clear an entire guest ticket.
- Log in to the POS.
- Tap Clear ticket at the bottom of the ticket screen.
📝 For split tickets you can delete each item individually, or tap All on One to combine the tickets.
- Tap Yes at the prompt to confirm the deletion. Once you delete the guest ticket, you cannot retrieve the order information.
- Obtain manager approval, if an override is necessary.
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